Adapted from Checkland and Poulter (2010)
The SSM process takes the form of a cycle. It is a cycle of learning which goes from finding out about a problematical situation to defining/taking action to improve it. The steps in the learning cycle are described below (see also Figure X).
Figure X: The SSM’s learning cycle
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Real system |
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Soft system world |
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2) Formulate root definitions |
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3) Build activity models |
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1) Find out about the problematical situation |
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4) Use the models to question the real world situation |
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5) Define actions to improve the situation |